We ship all orders within 3-5 business days of receiving them. Delivery time depends on the shipping method chosen at checkout, usually ranging from 1-5 business days. If there are any delays, we’ll contact you via email. Need it by a specific date? Reach out to us, and we’ll do our best to help! 😊

Once your order ships, you’ll receive an email with a tracking number. If you don’t see it: • Check your spam or promotions folder • Or reach out to us at hello@faithfactory.shop(mailto:hello@faithfactory.shop)

A preorder allows you to reserve an item before it arrives to us. Due to high demand (especially for items like NeeDoh), this helps ensure you don’t miss out.

Preorders are final sale and cannot be canceled or refunded once placed. We clearly label preorder items so you can make an informed decision before purchasing.