A preorder allows you to reserve an item before it arrives at our shop.Because many NeeDoh products are released in limited quantities, preorders help ensure you receive inventory as it becomes available.Each preorder product includes its own estimated shipping timeframe on the product page.

Estimated shipping timelines are based on information provided by our suppliers and manufacturers.Occasionally, production schedules, shipping delays, inventory allocations, or transportation issues may affect these estimates.While we work hard to provide accurate timelines, preorder estimates are not guaranteed delivery dates.

Orders are fulfilled based on the specific items purchased, not simply by order date.Some products arrive sooner than others, and customers may have purchased different items with shorter preorder timelines.If your order contains multiple preorder items, it will ship once all items in your order are available.

Preorders are final sale and cannot be canceled or refunded once placed. We clearly label preorder items so you can make an informed decision before purchasing.

Yes! If your order contains both available and preorder items, we may be able to ship available items separately.Additional shipping charges may apply unless otherwise approved.Please contact us before requesting a split shipment.

If your order is needed for a birthday, holiday, event, or other deadline, please contact us before placing your order.Because preorder timelines are estimates, we cannot guarantee delivery by a specific date.