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Faith Factory is a small, independent business and an authorized Schylling retailer. Every NeeDoh product we sell is genuine and sourced through authorized distribution channels. We carefully package every order ourselves and provide direct customer support if you ever have questions about your purchase.

Eligible in-stock merchandise may be returned according to our return policy.Preorder items are considered final sale unless they arrive damaged or we shipped the wrong item.

Our products are designed to offer comfort, encouragement, and support. They are not medical or therapeutic devices and are not a substitute for professional care.

Faith Factory is rooted in lived experience and built to support: Individuals in recovery People navigating mental health challenges Loved ones and support systems Professionals in the field We also partner with recovery centers, organizations, and small businesses aligned with our mission.

Orders containing in-stock items typically ship within 4–6 business days.Many NeeDoh products are sold as preorders due to high demand. Each preorder item displays its own estimated shipping timeline on the product page before purchase.Please note that these timelines are estimates, not guaranteed delivery dates.If your order contains both in-stock and preorder items, your entire order will ship together once all items are available unless other arrangements have been made.

A preorder allows you to reserve an item before it arrives at our shop.Because many NeeDoh products are released in limited quantities, preorders help ensure you receive inventory as it becomes available.Each preorder product includes its own estimated shipping timeframe on the product page.

We answer messages in the order they're received.If you haven't heard back within 5 business days, please check your spam or junk folder first.If you still haven't received a reply, please text us @ 262.894.8561 with your name, email and order number so we can assist you as quickly as possible.

Many of our designs are inspired by real experiences—recovery journeys, mental health challenges, and the quiet moments that shape healing. We focus on creating pieces that feel: Honest Supportive Non-judgmental Nothing is created to exploit pain—only to support people through it.

Estimated shipping timelines are based on information provided by our suppliers and manufacturers.Occasionally, production schedules, shipping delays, inventory allocations, or transportation issues may affect these estimates.While we work hard to provide accurate timelines, preorder estimates are not guaranteed delivery dates.

The best way to reach us is by email or text message.📧 hello@faithfactory.shop📱 262-894-8561We respond to messages in the order they're received. During periods of high order volume or major product launches, response times may be a little longer than usual.If you've emailed us and haven't received a reply within a few business days, please check your spam or junk folder, as our responses occasionally end up there.

Faith Factory offers a curated selection of: Apparel Fidgets & sensory tools Stickers & affirmation items Gifts for recovery, mental health, and support systems Everything is chosen with intention—often by people with lived experience.

A: The Sobriety Social Club shirt is a one of a kind that features an image of Bill Wilson's Akron home, symbolizing a significant location in the history of the 12 steps of Alcoholics Anonymous. This shirt serves as a powerful way to showcase your dedication to sobriety and embrace your journey to recovery. It is perfect for counselors, sober individuals, and anyone in the sober community who wants to proudly display their commitment. Made from high-quality materials, this shirt is not only comfortable but also a source of inspiration and motivation for those dedicated to mental health well-being and sobriety recovery. Whether you're attending meetings, offering support, or simply living your daily life, this shirt is a meaningful and stylish addition to your wardrobe.

Please contact us within 7 days of delivery and include photos of the damaged item and packaging.We'll work quickly to make it right.

Faith Factory is built from lived experience, and giving back is part of how we operate—not an add-on. Here’s what that looks like in practice: We employ and collaborate with people in recovery or directly impacted by mental health and addiction. Many of our products are created, packed, or supported by individuals who understand this journey firsthand. We partner with organizations doing real work in the community, including the Rogers Behavioral Health Foundation and Herrington Alumni Foundation, as well as sober living homes and recovery programs. We support through product donations, collaborations, and ongoing relationships. We intentionally source from small businesses and makers with aligned values. Many of the products we carry come from creators connected to recovery, mental health advocacy, or ethical production. We create and distribute care packages that have reached treatment centers, therapists, families, and individuals navigating difficult seasons—offering comfort in moments when it’s needed most. This work is personal to us. Faith Factory exists because of recovery, and everything we build is a way of giving that forward—through real support, not just words.

Yes. Faith Factory is an authorized Schylling retailer, and every NeeDoh product we sell is genuine and sourced through authorized distribution channels.Because NeeDoh products frequently sell out nationwide, some items are offered as preorders while we wait for inventory to arrive from Schylling. Purchasing from Faith Factory means you're reserving authentic products not replicas or counterfeit items.

Once your order ships, you'll automatically receive a tracking email.If your order contains preorder items, you won't receive tracking until those items are ready to ship.If you don’t see it:Check your spam or promotions folderOr reach out to us at hello@faithfactory.shop

Not at all.If your order contains preorder items, it may still be within the estimated shipping timeline shown on the product page when you placed your order.Many preorder items arrive in batches from our suppliers, and orders containing preorder items ship once all items become available.If your estimated timeframe has passed, please contact us and we'll be happy to provide an update.

We're always happy to help!Before reaching out, we recommend checking:The estimated shipping timeline listed on the product page at the time of purchase.Our NeeDoh Updates page for the latest preorder information.If you still have questions, please include your order number (or the name and email used to place the order) when contacting us. This helps us locate your order quickly and provide the most accurate update.If your order contains preorder items, please note that shipping timelines are estimates and orders containing preorder items ship once all items are available unless other arrangements have been made.

Orders are fulfilled based on the specific items purchased, not simply by order date.Some products arrive sooner than others, and customers may have purchased different items with shorter preorder timelines.If your order contains multiple preorder items, it will ship once all items in your order are available.

We prioritize comfort, quality, and long-term wear in every piece we make. Our apparel is made from a blend of premium materials, including: Supima cotton (ultra-soft, durable, and holds its shape) Organic cotton (breathable and responsibly sourced) Bamboo blends (lightweight, soft, and flexible) Recycled polyester (adds durability and structure) Each fabric is chosen for how it feels on your body, how it holds up over time, and how it performs after repeated washes. Our apparel is designed in-house and tested by our team—many of whom are in recovery or closely connected to it—so we focus on creating pieces that feel comfortable, reliable, and easy to wear in everyday life.

NeeDoh products are one of the most in-demand sensory toy brands, and certain styles sell out quickly.When inventory is unavailable, we may offer preorders so customers can reserve authentic products from our upcoming shipments. Each preorder item displays its own estimated shipping timeline before purchase.

If your order contains preorder items, you won't receive a shipping confirmation until your order has shipped. Tracking information is automatically emailed as soon as your shipping label is created.If your order is still within the estimated preorder timeline shown at checkout, it is still in progress. If your estimated timeframe has passed, please reach out and we'll be happy to provide an update.

Preorders are final sale and cannot be canceled or refunded once placed. We clearly label preorder items so you can make an informed decision before purchasing.

Some review emails are sent automatically and may be triggered before preorder items have shipped.Receiving a review request does not mean your order has been delivered.

Yes! If your order contains both available and preorder items, we may be able to ship available items separately.Additional shipping charges may apply unless otherwise approved.Please contact us before requesting a split shipment.

If your order is needed for a birthday, holiday, event, or other deadline, please contact us before placing your order.Because preorder timelines are estimates, we cannot guarantee delivery by a specific date.

We accept all major credit cards, Apple Pay, Google Pay, PayPal, and other payment methods shown during checkout.

Payment is collected when your order is placed to reserve your preorder inventory.